Online terms & conditions of sale
These Terms and Conditions are to be read in conjunction with Rhima New Zealand Ltd.’s P020 General Terms & Conditions of Sale [NZ], which form an integral part of this Agreement. A copy of the General Terms and Conditions of Sale is available upon request or by clicking this link P020 General Terms & Conditions of Sale [NZ].
Nothing in these Terms excludes, restricts, or modifies any rights you may have under the New Zealand Consumer Guarantees Act 1993. You are entitled to a replacement or refund for a failure of substantial character and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to meet the guarantees of acceptable quality and the failure is not substantial.
Warranty
The warranty period is 12 months from date of shipment. Second hand equipment may have a limited warranty.
Warranty exclusions:
- defects or damage due to unauthorised or incorrect installation.
- defects arising out of normal wear and tear or neglect
- any service requirement
- service or parts relating to drain pumps
- defects to dishracks
- service or parts relating to inlet and outlet hoses
- adjustments to temperature, water levels or the like
- breakdown due to external influences including water pressure or temperature; interruption to electricity and/or gas supplies
- damage due to usage not in accordance with the operating instructions
- parts or machinery where the manufacturer’s seals have been broken
- warranty is carried out during normal business hours (NZST) and excludes travel and or call out expenses – Please note these costs must be pre-paid. Alternatively, you can freight the machine back to Rhima (back to base) for warranty repairs.
- goods with a volume of 1.5m3 (lxwxh) or less are to be returned to the Company for repair.
There is a big difference between warranty and service. Warranty is our commitment and obligation to ensure that our equipment should be free from defects in material and workmanship for a specified period and under “normal use and service”, which does not include normal wear and tear or preventative maintenance service. Service is a performance of work we supply to ensure our equipment operates as designed and to customer satisfaction.
Rhima will repair or replace any parts, which in Rhima’s sole judgement, are defective in material and/or workmanship. Warranty excludes travel and accommodation costs.
No responsibility will be accepted for repairs, defects or damages due to improper installation, misuse or neglect.
Parts required under warranty will be sent via normal transport and must be pre-paid. Defective parts must be correctly labelled and returned to Rhima upon request, via ordinary mail or by Rhima approved transport company. On receipt of defective part and if deemed to be covered under warranty, Rhima will re-imburse the cost of the part.
Commissioning of equipment can be carried out by Rhima to ensure correct operation and installation. Ask for details and costs.
Payment Terms
Full payment is required at the time of purchase. We accept payment via Mastercard, VISA or Direct Bank Transfer. Orders will not be processed until payment has been received in full.
Returns
Refunds are not provided when:
- you have simply changed your mind
- you have made a wrong selection
- you have found the goods cheaper elsewhere
If you wish to return the goods to upgrade to a different model, please contact our sales team.
Goods must be returned to us within 30 days of dispatch.
Goods Damaged in Transit
Online sales are ex-warehouse Auckland; this means that you are responsible for insuring the goods for loss or damage during transport.
Machines are shipped with TIP-N-TELL monitored shipment label. If the tell arrow point is blue, it means the package has been on its side or tipped over in transit. Make a note on bill of lading and check for damage. Any claims for damage depend on this notification. Please notify our sales team immediately.
We must be notified of damaged goods within 24 hours of your receipt of goods.
Damaged goods must be returned in the condition received by you, including all packaging, accessories and manuals.
Delivery
Please note that dishwashers are bulky and heavy items and certain models may require special unloading equipment.
We use external carriers to handle your delivery, and we supply them with your details. If you miss a pre-arranged delivery time you may be liable for additional charges.
You agree to inspect the goods on delivery and make note of any discrepancies on the delivery note.
Limitation of Liability
To the fullest extent permitted by law, Rhima shall not be liable for any indirect, incidental, or consequential loss or damage arising from the use of the goods, including but not limited to loss of profits or business interruption.
Privacy and Data Use
By placing an order through our website, you consent to the collection and use of your personal information in accordance with our Privacy Policy, which complies with the New Zealand Privacy Act 2020. Your information will be used solely for purposes related to order processing, delivery, and customer service. We are committed to handling your personal information transparently and securely, as required under the Information Privacy Principles of the Act.